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Needs Training Wheels
Needs Training Wheels

Years on TRYears on TRYears on TRYears on TRYears on TR

Posts: 35
Location: Westbank
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The way it should be
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 Post subject: Vendor Feedback
PostPosted: Wed Jul 11, 2012 6:34 pm 
Hands down THE BEST customer service ever experienced. Justin made a repeat customer out of me.

I'm probably putting this in the wrong location and all, but still needs to be said.

I'm in the hospitality industry and many times, it's easy to brush off customers that have issues, Justin answered all my questions, dealt with my issue, and offered a solution. I offered another solution, of which i thought would work out in both our favors, solution was accepted and customer was satisfied. Hats off to the great communication.


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Habitual Offender
Habitual Offender
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Posts: 358
Location: El Monte, CA
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Jul 12, 2012 1:01 pm 
franch1se82 wrote:
Hands down THE BEST customer service ever experienced. Justin made a repeat customer out of me.

I'm probably putting this in the wrong location and all, but still needs to be said.

I'm in the hospitality industry and many times, it's easy to brush off customers that have issues, Justin answered all my questions, dealt with my issue, and offered a solution. I offered another solution, of which i thought would work out in both our favors, solution was accepted and customer was satisfied. Hats off to the great communication.


Thank you, very much! It's always great to hear how we have helped people, no matter the situation. Excellent customer service is one of the many things we strive for, along with affordable products, innovative solutions, and great technical service.

If any of our Total Ruckus customers would like to also chime in, this thread will now be the place to do it! All feedback will be welcome, even if it is not positive, however, we will do whatever we can to make it so!

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DROWSports, your source for Ruckus, Zuma, and GY6 Performance!
Check out our FACEBOOK page and TR Vendors Section!
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Ghosts
Ghosts
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Posts: 7207
Location: WNC Mountains
Gender: Dude
The way it should be
2011 TR Donor
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Jul 12, 2012 2:13 pm 
Drowsport came highly recomended when i was looking for RRGS forks.. Answered PMs and shipped fast.. Thanks again

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me: 2009 Translucent Blue Ruckus aka Project Stitch 626
new addition: 2014 Honda GROM - TDM Blue
wife: 2009 Blue/White Metropolitan - SOLD 2013

Hobbies ==>Youtube - Photography <==

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TR Ride of the Month!
TR Ride of the Month!
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Years on TRYears on TRYears on TRYears on TRYears on TRYears on TRYears on TRYears on TR

Posts: 5336
Location: The Red Planet
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Garage mechanic
2011 TR Donor
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Jul 12, 2012 2:27 pm 
I've bought plently of parts from Drew from Drowports, excellent products and ALOT of parts in stock. Very friendly people over there, and they GET the job done! Thank you for all the quality parts!

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MiniMotorMonster 4T
MiniMotorMonster 2T
A Day in the Desert Ride


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One of Us
One of Us

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Posts: 535
Location: Iowa City, IA
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Jul 12, 2012 6:48 pm 
You guys Rock!!! Always have the parts I need and even call me to double check my order if something doesn't look right. Excellent customer service!!!!!

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Ruckus viewtopic.php?f=94&t=72928&start=0
lowblueranger viewtopic.php?f=94&t=74366&start=0
2004 Ruckus
2001 Honda Elite SR
1996 Yamaha Jog
2000 Honda Elite SR


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Shot Caller
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Posts: 1144
Location: Michigan
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2011 TR Donor
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 Post subject: Re: Vendor Feedback
PostPosted: Fri Jul 13, 2012 4:54 am 
Both Justin and Drew are very nice guys, pleasure doing business :highfive:


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One of Us
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Location: MKE
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 Post subject: Re: Vendor Feedback
PostPosted: Fri Jul 13, 2012 6:20 am 
I agree with all of the above statements, Justin and Drew are great guys to deal with, and parts come fast!

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Hellmeroma's "REDRUM" build:
viewtopic.php?f=93&t=68540

Hellmeroma's "Teal McCoy" build:
viewtopic.php?f=93&t=72194


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One of Us
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Location: Albany area, NY
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 Post subject: Re: Vendor Feedback
PostPosted: Fri Jul 13, 2012 1:59 pm 
Awesome customer service and quick shipping. Look forward to more parts in the . Competitive pricing ttoo.

Any word on when you are going to get more controls in. Stage 6 and koso kits ith switches are like a needle in a hay stack. Any word on when you will get either would be great and u would order .

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The Great White Heat SOLD
viewtopic.php?f=95&t=84616

Blue Build...SOLD
viewtopic.php?f=95&t=75132

Budget build....in the works.
GY6 build????? still thinking about it


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★TR★Addict★
★TR★Addict★
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Posts: 172
Location: Dallas, TX
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 Post subject: Re: Vendor Feedback
PostPosted: Sun Jul 22, 2012 6:29 am 
Great people to deal with, don't hesitate.

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Build thread lite: viewtopic.php?f=92&t=72276

Buyer/Seller feedback: viewtopic.php?f=82&t=76254

Instagram: @BhoSoleMan


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Habitual Offender
Habitual Offender
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Posts: 358
Location: El Monte, CA
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 Post subject: Re: Vendor Feedback
PostPosted: Mon Jul 23, 2012 11:46 am 
pigguspup wrote:
Awesome customer service and quick shipping. Look forward to more parts in the . Competitive pricing ttoo.

Any word on when you are going to get more controls in. Stage 6 and koso kits ith switches are like a needle in a hay stack. Any word on when you will get either would be great and u would order .


Right now, we are looking a few months before we see any KOSO Kits. Stage6 Controls are dependent on Stage6, so when they get them in, we will order and have them in stock.

While it does not look as pretty as the CNC Left Hand Side from Stage6, we do have some Yamaha Zuma 125 Left Hand Controls in. They fit any bar that has a 7/8" (22.2mm) control end and not only do they come in black, but they even include the brake lever for a cable rear brake. You will have to wire it in correctly, though, so there will be some wiring and schematic reading/comparing to do.

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DROWSports, your source for Ruckus, Zuma, and GY6 Performance!
Check out our FACEBOOK page and TR Vendors Section!
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n00bie


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 Post subject: Crazy fast even from Guam
PostPosted: Thu Jul 26, 2012 8:41 pm 
Not even a week for transit for shipment to Guam, hands down the best Customer Service for online/over the phone vendor and quick processing.

Will be sourcing maintenance parts again.

/r Jim :banger:


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n00bie

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Location: Barrio Logan, SD,CA
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 Post subject: Re: Vendor Feedback
PostPosted: Mon Oct 01, 2012 2:40 pm 
:P :lol: :highfive: :highfive: These guys have the best customer service I've experienced in this industry. Spend your money TR! Spend with DROW!


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Habitual Offender
Habitual Offender
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Location: El Monte, CA
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 Post subject: Re: Vendor Feedback
PostPosted: Mon Oct 01, 2012 2:55 pm 
:banana_det_down:

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DROWSports, your source for Ruckus, Zuma, and GY6 Performance!
Check out our FACEBOOK page and TR Vendors Section!
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Junior Mint
Junior Mint
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Location: so-cal garden grove
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Oct 04, 2012 10:53 pm 
no joke cool guys good customer service will be going back

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Team Precision Racing
my build tread http://totalruckus.com/phpBB3/viewtopic.php?f=92&t=75833


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One of Us
One of Us
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Posts: 842
Location: OC, So.Cal
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The way it should be Garage mechanic
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 Post subject: Re: Vendor Feedback
PostPosted: Thu Nov 08, 2012 3:39 pm 
I just got back form the their shop and :banger: very helpful guys, will be going back for more goodies in a few weeks. :D

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http://www.steadygarage.com/2013/06/03/ ... aust-work/

My MET build viewtopic.php?f=96&t=88138


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